Refund Policy
At Zanora, we are committed to ensuring that our customers are completely satisfied with their purchases. If, for any reason, you are not happy with your order, we have established a comprehensive refund policy designed to facilitate returns and ensure a smooth refund process. Please take a moment to read through the following guidelines carefully.
 
14-Day Return Policy
You have the right to return your purchase within 14 days from the date you received it. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. This means that the product should not have any signs of wear, damage, or alterations. Unfortunately, items that have been worn, washed, or are missing original tags cannot be returned.
 
Initiating a Return
To initiate a return, please contact our customer service team directly at ZanoraSuppo@gmail.com or reach out via our Support page. When you contact us, please include your order number and the reason for the return. Our team will review your request and provide you with detailed instructions on how to return your item. We aim to respond to all inquiries within 1-3 business days, ensuring you have the support you need throughout the process.
 
Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If everything is in order, we will begin the refund process immediately. Please allow 5-10 business days for the refund to be processed and credited back to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider, and we appreciate your patience during this time.
 
Shipping Costs
It’s important to note that the cost of return shipping will be the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee that we will receive your returned item. If you choose not to use a trackable service, we cannot be responsible for items lost in transit.
 
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective product, please contact us immediately at ZanoraSuppo@gmail.com. We want to address the issue as swiftly as possible. Our customer service team will assess the situation, and if the item is found to be faulty or damaged upon arrival, we will arrange for a replacement or refund at no additional cost to you. In such cases, Zanora will also cover the return shipping costs.
 
Final Thoughts
We appreciate your understanding and cooperation with our refund policy. Your satisfaction is our top priority, and we are here to assist you with any questions or concerns you may have. Please feel free to reach out to us at ZanoraSuppo@gmail.com or via our Support page if you need assistance with returns or any other inquiries. Thank you for choosing Zanora, and we look forward to serving you again in the future!