Welcome to Zanora, where luxury meets functionality. These Terms of Service govern your use of our website and our products, including all associated services and transactions. By accessing our website or purchasing a Zanora product, you agree to comply with and be bound by these terms. Please read them carefully.

 

Introduction

These Terms of Service ("Terms") are a binding agreement between you, the user ("you" or "your"), and Zanora AB ("Zanora," "we," "us," or "our"). By accessing or using our website or purchasing our luxury mobile cases, you accept and agree to abide by these Terms and all applicable laws and regulations. These Terms apply to all users of the website, including without limitation users who are browsers, customers, merchants, and/or content contributors.

 

Modifications to Terms

We reserve the right to change, modify, or replace any part of these Terms at any time. Any new features, tools, or products introduced will also be subject to these Terms. It is your responsibility to periodically check this page for updates. Your continued use of the site or our products after changes are posted constitutes acceptance of the modified Terms.

 

Products and Services

Our products are crafted with high standards to provide luxury and functionality. However, availability of our products is not guaranteed and is subject to change. We reserve the right to discontinue any product at any time, and we will not be liable for any modification, price change, suspension, or discontinuation of any product. We endeavor to provide accurate information on our website, but we do not warrant that the descriptions, colors, or other product information are entirely accurate, current, or error-free.

 

Order Acceptance and Pricing

All orders are subject to acceptance by Zanora. We reserve the right to refuse any order placed with us. In certain cases, we may cancel an order for reasons such as limited product availability, errors in pricing, or other unforeseen issues. If your order is canceled, we will notify you and process a refund for any payment made.

Pricing on our website is provided in SEK and is inclusive of VAT unless otherwise stated. We strive to maintain accurate pricing, but we reserve the right to correct any errors and update prices as necessary without prior notice.

 

Payment Terms

By placing an order, you agree to provide current, complete, and accurate payment and billing information. Payments are securely processed through our approved payment providers. We are not responsible for any fees or charges levied by third-party payment providers or your financial institution in connection with your purchase.

 

Shipping and Delivery

Shipping costs, timelines, and policies are outlined on our Shipping & Returns page. We aim to dispatch orders promptly, but delivery times may vary due to external factors beyond our control. Once your order has been dispatched, Zanora is not responsible for delays caused by the courier or customs. Any duties, taxes, or additional fees for international shipments are the responsibility of the recipient.

 

Returns and Refunds

Your satisfaction is important to us. We accept returns on most items within 14 days of the purchase date if the product is unused, in its original condition, and in its original packaging. For full details, refer to our Returns Policy. Please note that custom or personalized items may not be eligible for return unless they are defective.

 

Intellectual Property Rights

All content on the Zanora website, including text, graphics, logos, images, and software, is the property of Zanora and is protected by international copyright, trademark, and other intellectual property laws. Unauthorized use of any materials on the website may violate copyright, trademark, and other laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, its content, or our products without express written permission from us.

 

User Content and Conduct

You may be permitted to submit content, such as product reviews or images, to our website. By submitting content, you grant us a non-exclusive, worldwide, perpetual, royalty-free license to use, reproduce, and display such content in any media. You are solely responsible for any content you submit and agree not to post any content that is unlawful, offensive, or infringes on the rights of others.

 

Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and safeguard your information. By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

 

Disclaimer of Warranties

Our products and website are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Zanora does not warrant that the website or products will meet your requirements, be uninterrupted, or be error-free.

 

Limitation of Liability

To the fullest extent permitted by law, Zanora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, arising from your use of our products or website. Our total liability to you shall be limited to the amount you paid for the products that gave rise to the claim.

 

Governing Law and Dispute Resolution

These Terms and any disputes arising from or relating to them shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles. In the event of a dispute, both parties agree to attempt informal resolution before resorting to formal legal proceedings.

 

Contact Information

For any questions about these Terms or other inquiries, please contact us at:

Zanora AB
Customer Support Team
Zanorasuppo@gmail.com

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