Warranty overview
At Zanora, we take pride in the quality of our phone cases and stand behind our products. We are committed to providing a seamless and worry-free experience for our customers, no matter where they are in the world. Below, we outline the details of our warranty coverage, so you know exactly what to expect when purchasing from us.
Warranty Period
All Zanora phone cases come with a 12-month limited warranty from the date of purchase. This warranty ensures that your product is protected against defects in materials or workmanship during normal use.
What the Warranty Covers
Our warranty covers any manufacturing defects or material flaws. This includes:
Poor fit or finish of the caseDefective materials that cause cracks, warping, or color fading beyond normal wearIssues with buttons, openings, or access ports not functioning properly
If your product exhibits any of these issues during the warranty period, we will repair or replace it at no additional cost.
What the Warranty Does Not Cover
The warranty does not cover damages caused by:
Accidental drops or impact: Damage resulting from accidental impact, such as cracks or scratches.
Misuse or abuse: Any damage caused by improper use, including exposure to excessive heat, liquids, or sharp objects.
Normal wear and tear: Fading, scuffs, or wear from daily use are considered normal and not covered by the warranty.
Unauthorized repairs or modifications: If the case has been altered or tampered with, the warranty is void.
Warranty Claim Process
If you believe your product qualifies for a warranty claim, please follow these simple steps:
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Contact our customer support team via email at zanorasuppo@gmail.com with your order details and a description of the issue.
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Provide photos or videos that clearly show the defect or problem.
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Our team will review your claim and, if approved, we will arrange for a replacement or repair. In some cases, we may request the product to be returned for further inspection.
Global Coverage
As an international company, we extend our warranty coverage to all regions. Whether you purchased your phone case in Europe, Asia, the Americas, or anywhere else, you are entitled to the same level of service and support.
6. Additional Support
If you have any questions or concerns about your warranty, don’t hesitate to reach out to us. We are here to assist you and ensure you have the best possible experience with our products.
Product Registration
To ensure your warranty is activated and to receive the best support for your product, please follow the steps outlined below:
Gather Required Information
Before starting the registration process, please have your order number readily available. This is essential for verifying your purchase and ensuring a smooth registration experience.
Contact Support
If you encounter any issues or have questions regarding the registration process, please do not hesitate to reach out to our support team. You can contact us either through our website or via email at ZanoraSuppo@gmail.com.
Provide Detailed Information
When contacting support, please include your order number and provide a detailed description of your product and any issues you have experienced. This information will help us assist you more effectively and expedite the warranty process.
Complete the Registration
Follow any specific instructions provided by our support team to complete the warranty registration process. This may include filling out a form or providing additional documentation related to your product.
By following these steps, you can ensure your product is properly registered and that you have access to any warranty services you may need.
Thank you for choosing our product!
Coverage Details
At Zanora, we believe in providing our customers with comprehensive information regarding the coverage of our products. Our warranty is designed to offer you peace of mind, ensuring you are informed about what is included. Below are the specifics of our coverage:
Types of Damages Covered
Our warranty covers manufacturing defects and material faults. This ensures that your product functions as intended, and any issues arising from these factors are addressed promptly.
Repairs and Replacements
Under our warranty, we offer repairs for any defective items and the replacement of parts that are deemed faulty. Our goal is to ensure that you have a fully operational product without any additional costs associated with these issues.
Timeframes
The warranty is valid for [insert duration, e.g., "one year from the date of purchase"]. To qualify for service under the warranty, please ensure that you adhere to any specific conditions outlined in the warranty documentation.
Services Offered
In addition to repairs and replacements, we provide technical support during the warranty period. Our dedicated support team is here to assist you with any inquiries or issues you may encounter.
Contact Us
If you have any questions or require support, please do not hesitate to reach out to us at ZanoraSuppo@gmail.com. We are here to assist you and ensure you have the best experience with our products.
Prepare Your Documentation
Before contacting us, it’s important to gather all necessary information and documentation to initiate your warranty claim. Here’s what you need:
Receipt or Proof of Purchase: Make sure to have a copy of your receipt showing when and where the product was purchased.
Product Information: Note the product name, model, and serial number.
Description of the Issue: Write a clear and detailed description of what has happened with the product. It is essential to explain any symptoms or defects you have experienced.
Take Photos
To facilitate the assessment of your warranty claim, please take clear photos that show:
The product as a whole.
Any damages or defects.Any other relevant details that may help us understand the issue better.
Contact Us
Once you have gathered all necessary information, it’s time to reach out to us. You can contact us in the following ways:
Via Our Contact Form
Visit our website and navigate to the "Contact" section.Fill out the contact form with all relevant information, including your contact details.Describe your issue and attach the photos as evidence.Submit the form.
Via Email
Open your email application and write to us at ZanoraSuppo@gmail.com.Use a clear subject line, such as "Warranty Claim – [Product Name]".Include all necessary information and attach your photos.Send the email.
Await a Response
Once we receive your warranty claim, our support team will review it and get back to you as soon as possible. We strive to provide you with prompt and clear feedback.
Get Assistance
If we need more information or if your claim is approved, we will provide you with instructions for the next steps, which may include returning the product or receiving a replacement.
Important Information
It is crucial that you thoroughly explain what has happened with the product and attach clear photographic evidence. This helps us assess your claim more effectively and quickly.Please ensure that your product is covered under our warranty before contacting us.
We appreciate your understanding and cooperation in this process. Don’t hesitate to reach out to us if you have any questions or need further assistance. Thank you for choosing Zanora!
How to File a claim
Warranty Information
At Zanora, we stand behind the quality of our products. If you discover a defect or fault in your item, please contact us via email at [your email address] as soon as possible. Our customer service team will guide you step by step through the warranty claim process.
Return Costs
For warranty claims, the costs associated with returning the product will be covered by us. Once you reach out, we will provide you with detailed instructions on how and where to send the item back to us. Our goal is to make this process as easy and straightforward as possible for you.
Thank you for choosing Zanora!
Warranty and Returns Policy
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Warranty Overview
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Product Registration
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Coverage Details
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How to File a Claim
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